Service Standards

The service that our dedicated team offers is quite simply exemplary, and better than most insurers.

The team has few (if any) peers in both the speed, efficiency and accuracy which you are more than welcome to benchmark. Our current record from quotation receipt, to acceptance and issue of a policy schedule is currently 9 minutes! Although we cannot guarantee this level of service every time, these are just a few of our promises.

New Business Quotations

New business quotations are normally issued within 24 hours of receipt (Most are actually issued same day)(Referal cases outside of authority will take longer)

New Policy Documentation

New business schedules are normally issued within 24 hours of "hold covered instructions"
(Most are actually issued same day)

Renewal Terms & Documentation

Standard renewal terms and pre renewal queries will be issued to you 30 days prior to renewal. Renewals with adverse experience will be issued within 21 days of the renewal date
(More consideration is required which allows for dialogue between you and your client)

Mid Term Adjustments

Endorsements will be issued to you within 3 working days


Itemised statements of account issued within 7 working days of month end


Dedicated 24/7 claims service, acknowledgement within 24 hours with online tracking